Privacy Policy | Mobeliving

1. Information We Collect

Information you provide

Name, email address, and phone number
Shipping and billing address
Payment details — processed by our payment gateway; we do not store card numbers
Order history and wishlist preferences
Messages sent through our contact form or customer support channels

Information collected automatically

IP address, browser type, and device information
Pages visited, session duration, and referring URL
Cookie and tracking data (see Cookies section)

2. How We Use Your Information

We use your personal data solely to:

Process and fulfil your orders and manage returns
Send order confirmations, shipping updates, and receipts
Provide customer support and resolve disputes
Improve our website, products, and service
Send promotional communications — only with your explicit consent; unsubscribe at any time
Comply with Indonesian law and valid legal requests

3. Data Sharing

We never sell your personal data. We share information only with:

Logistics partners (JNE, J&T Express, SiCepat, TIKI) to deliver your orders
Payment processors to handle transactions securely
Service providers for cloud hosting, analytics, and email delivery — bound by data processing agreements
Legal authorities when required by applicable law

4. Cookies

We use cookies to operate and improve our website:

Essential cookies — required for shopping cart, login session, and checkout to function
Analytics cookies — help us understand how visitors navigate the site (e.g. Google Analytics)
Marketing cookies — used to show relevant ads; activated only with your consent

You can manage cookie preferences in your browser settings. Disabling essential cookies may impair site functionality.

5. Your Rights

Under UU PDP you have the right to:

Access and receive a copy of your personal data
Correct or update inaccurate data
Request deletion of your data where no legal basis for retention exists
Withdraw consent to marketing at any time (unsubscribe link in every email)
Lodge a complaint with the relevant authority

To exercise these rights, email us at privacy@mobeliving.id. We will respond within 14 business days.

6. Data Security

We protect your data with SSL/TLS encryption in transit, secure payment processing via PCI-compliant gateways, and strict internal access controls. We retain personal data only as long as necessary for the purposes described, or as required by Indonesian tax and consumer protection regulations (typically 5 years).

In the unlikely event of a data breach affecting your rights and freedoms, we will notify you promptly as required by applicable law.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Significant changes will be communicated via email or a prominent notice on our website. Continued use of the site after changes are posted constitutes your acceptance.

8. Contact

For any privacy-related questions:

Mobeliving — Privacy
Email: privacy@mobeliving.id
Or use our contact form